END USER LICENSE AGREEMENT

FamilyRoom.Health Platform

Effective Date: December 2025

1. INTRODUCTION AND ACCEPTANCE

This End User License Agreement (“Agreement”) is a legal agreement between you (“User,” “you,” or “your”) and Family Room, LLC (“Family Room,” “we,” “us,” or “our”) governing your access to and use of the FamilyRoom.Health platform, including all associated applications, tools, and services (collectively, the “Platform”).

BY ACCESSING OR USING THE PLATFORM, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THIS AGREEMENT. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT ACCESS OR USE THE PLATFORM.

If you are accessing the Platform through a healthcare institution that has entered into a Master Services Agreement with Family Room, this Agreement supplements and is subject to that agreement.

2. PLATFORM DESCRIPTION

FamilyRoom.Health is a digital health platform designed to support family caregivers in intensive care unit (ICU) settings. The Platform provides educational content, self-assessment tools, personalized guidance, symptom observation tracking, and question list tracking.

The Platform is not a medical device, does not provide medical advice or diagnoses, and is not connected to electronic health record (EHR) systems. The Platform is intended to supplement—not replace—communication with healthcare providers.

3. LICENSE GRANT

Subject to your compliance with this Agreement, Family Room grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Platform for your personal, non-commercial use as a family caregiver.

You may not:

Copy, modify, distribute, sell, or lease any part of the Platform
Reverse engineer, decompile, or attempt to extract source code from the Platform
Use the Platform for any unlawful purpose or in violation of any applicable laws
Attempt to gain unauthorized access to any portion of the Platform
Remove or alter any proprietary notices or labels on the Platform

When the Platform is deployed in connection with an approved research study, your participation may be governed by an Institutional Review Board (IRB) approved protocol. In such cases:

You will receive separate informed consent documentation describing the research study
Your participation in the research component is voluntary
Data collection for research purposes is conducted in accordance with the approved IRB protocol
The IRB consent process is separate from and in addition to this Agreement

5. DATA COLLECTION AND USE

5.1 Information We Collect

When you use the Platform, we may collect:

Account Information: First name and email address
Caregiver Assessment Data: Care journey stage, duration in current phase, emotional state, and prioritized concerns
Patient Observation Data: Non-identifying symptom observations and comfort care activities (no patient names, medical record numbers, or other identifying information)
Engagement Data: Question tracker entries and platform usage analytics

5.2 Prohibited Information

You must not enter patient names, medical record numbers, Social Security numbers, or other patient-identifying information into the Platform. The Platform includes technical controls to detect and flag potential protected health information (PHI) entry.

5.3 How We Use Your Information

We use collected information to:

Provide personalized guidance and resources based on your caregiver assessment
Improve Platform features and user experience
Generate aggregated, de-identified analytics for research purposes
Support healthcare institutions in improving family engagement programs

6. HIPAA AND DATA SECURITY

When deployed in healthcare settings, the Platform is configured to comply with applicable requirements of the Health Insurance Portability and Accountability Act (HIPAA). We implement administrative, physical, and technical safeguards including:

Encryption of data in transit and at rest
Role-based access controls
Audit logging of data access
Business Associate Agreements with applicable service providers
Regular security assessments

7. DATA RETENTION AND DELETION

We retain your personal data only as long as necessary to fulfill the purposes described in this Agreement or as required by law. Upon termination of your account or upon written request, we will delete your personal data within thirty (30) days, except where retention is required for legal, regulatory, or research compliance purposes.

For research study participants, data retention is governed by the applicable IRB-approved protocol and federal research record requirements.

8. USER RESPONSIBILITIES

You agree to:

Provide accurate information when creating an account
Maintain the confidentiality of your account credentials
Not enter patient-identifying information into the Platform
Use the Platform only for its intended purpose as a caregiver support tool
Notify us immediately of any unauthorized access to your account
Comply with all applicable laws and regulations

9. DISCLAIMERS

9.1 No Medical Advice

THE PLATFORM IS FOR INFORMATIONAL AND EDUCATIONAL PURPOSES ONLY AND IS NOT INTENDED TO PROVIDE MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT. ALWAYS SEEK THE ADVICE OF QUALIFIED HEALTHCARE PROVIDERS WITH ANY QUESTIONS REGARDING MEDICAL CONDITIONS OR TREATMENT.

9.2 No Warranty

THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

10. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL FAMILY ROOM, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE PLATFORM.

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING UNDER THIS AGREEMENT SHALL NOT EXCEED THE AMOUNT YOU PAID, IF ANY, TO ACCESS THE PLATFORM DURING THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

11. INTELLECTUAL PROPERTY

All content, features, and functionality of the Platform, including but not limited to text, graphics, logos, icons, images, software, and the overall design, are the exclusive property of Family Room or its licensors and are protected by United States and international copyright, trademark, and other intellectual property laws.

12. TERMINATION

We may terminate or suspend your access to the Platform at any time, with or without cause, with or without notice. You may terminate your account at any time by contacting us at hello@familyroom.health. Upon termination, your right to use the Platform will immediately cease.

13. GOVERNING LAW AND DISPUTE RESOLUTION

This Agreement shall be governed by and construed in accordance with the laws of the State of Nebraska, without regard to its conflict of law provisions. Any disputes arising under this Agreement shall be resolved in the state or federal courts located in Nebraska, and you consent to the personal jurisdiction of such courts.

14. CHANGES TO THIS AGREEMENT

We reserve the right to modify this Agreement at any time. We will notify registered users of material changes via email or through the Platform. Your continued use of the Platform after such modifications constitutes your acceptance of the revised Agreement.

15. CONTACT INFORMATION

If you have questions about this Agreement, please contact us:

Family Room, LLC
hello@familyroom.health
Privacy Inquiries: privacy@familyroom.health

16. ACKNOWLEDGMENT

BY USING THE PLATFORM, YOU ACKNOWLEDGE THAT YOU HAVE READ THIS AGREEMENT, UNDERSTAND IT, AND AGREE TO BE BOUND BY ITS TERMS AND CONDITIONS.